Qualified customer service professional with over 5 years of experience in the BPO Industry. Holds a bachelor’s degree in IT. Specialist in a technology-centered company where enormous call center, PC, wireless, Telecom, and Cable Modem experience is important in delivering exceptional customer service and tech support. Good listener, astute problem solver, diagnostic skills, and troubleshooting skills to help customers resolve a range of computer and networking problems. Proficient with various CRM tools. Executive club awardee for achievement delivering great client services and embracing teamwork. “Responsible. Accountable. Professional.”