Kaustubh N. - Technical Support L1/L2, Customer Success Assocaite

Kaustubh N.

Technical Support L1/L2, Customer Success Assocaite

India | Asia/Kolkata (USD)

$15/hr
Full-time : 30+ hrs/week
0, Followers

ABOUT ME

I am a technical support professional who has worked on B2B and B2C models. Supported Microsoft Dynamics CRM and custom CRM applications upto L2 and served customers from varying locations like UK, US, Singapore etc.
Escalation management, issue reproduction, acting as a bridge between customer, development and management teams, incident management, ticket management are some of the key points I have extensive experience in.
Best suited for customer and applications support projects but flexible to take up new challenges and explore new roles if need be.

SKILLS