Team Lead with almost 1 year experience/ almost 3 years in BPO industry. Areas of expertise include Shopify/Zendesk tools, and Team leadership. Great negotiation and customer service skills. Customer-oriented Team Lead with strong history of leading high-performance teams to meet or exceed objectives. Dedicated and hardworking with internal drive to deliver excellence. Tactical team builder with strong background in training and team development. I am Enthusiastic, reliable and hardworking individual who has over 4 years of experience giving professional, efficient and high-quality service to various call center companies. I am skilled in communicating with the clients to learn to use any new tools that get the job done well.