Mary Ken France S. -TICKET CHAT PHONE SOCIAL SUPPORT AGENT

ABOUT ME

In order to meet the client's expectations and demands, I always make sure to give the best and excellent according to my capabilities. As a Virtual enthusiast, I have to ensure that the client will be valued at the most.

I handled Multi-tasking Customer Service through Inbound Phone and Chat Support of a certain Furniture website based in California and part of it is email handling, Order Processing, Refund Request, and Replacement. I've been an Outbound Sales Representative also for a Software company based in Utah, my job there is to set an appointment with business owners to conduct a short demo of our product. Then I've been a Customer Service Representative also of a shipping company based in L.A my job was to track and intercept packages and I've been trained in an investigation if ever the package went missing.
I have experience in working on a specific platform like Zendesk and Salesforce.

I am a self-motivated person and can work things under pressures. I am trained in giving excellent service and maintaining a delightful way of communicating with them. With this vast experience and range of skills, I am sure that this will make me an able and qualified candidate for your work vacancy.