Hello,
I am certified Salesforce professional with over 9 years of experience working in the CRM space. I have been working in multiple CRM technologies like CRMoD, Salesforce, Siebel, etc and currently into full-time Salesforce projects. I completed my engineering in Electronics and Communication and started my career in IT.
In Salesforce.com, I have worked on Configurations like:
• Creating objects, using standard objects
• Creating Roles and profiles
• Security model, permission sets
• Validation Rules, Formula, workflow, process builders
• Reports
• Service features like Live Agent, Omni-channel
Customization that includes:
• Using Apex and Visualforce page to develop custom features
• Batch Apex for bulk data operations
• Single-Sign ON
and integration projects in Salesforce:
• Integrate SFDC to Remedy
• Integrate Servicenow to SFDC
• Integrate Peoplesoft to SFDC
• Data integrations using middleware like Informatica
My domain experience includes in following industries:
• Human Resource
• Banking
• Oil &Gas
• Manufacturing