-Shopify Customer Support using Gorgias -PAYPAL manual adding tracking codes -Assist Paypal concerns (refund, cancellation of orders and disputes) -Fulfillment on Shopify -Amazon Fulfillment -Communicates with Supplier ( shipping status, product quality and availability, raising customer concerns, asks the supplier for advice whether to refund or reship the customer's item received) -Managed/trained employees -Assist customer for the status of their order (tracking information) -Monitored Caregivers via JIVE APP.