Welcome to my profile. My name is Laurence De Guzman from the Philippines, with a diverse experience in transcription, SEO, SMM, and Google Analytics/Google AdWords/Google Keyword Planner. I am also highly knowledgeable with various CRM systems. Being a team lead for almost two years, I have vast experience with admin tasks including uploading/checking client information, corresponding to client requests via call/email and design newsletters, presentations, worksheets etc. Technically, I am in charge on all client-related concerns and also studying queue trends and team statistics. One of my tasks as a team lead is also research about competitors and ways to potentially crush the opposition. I possess strong analytical skills and always make sure that my output is in line or above my client's specifications and needs. I work diligently while communicating with clients to make sure that we are on the same page and to have the best result. I believe in integrity and value constructive feedback. I have more than five years of experience being a content writer, who is able to create a compelling, high-quality content. I also have a deep understanding of SEO and the elements to make a successful campaign. I am adept on both on-page/off-page optimization, keyword research/clustering, et cetera. I am highly knowledgeable with social media marketing, using different platforms such as Canva, Pixlr and Open Shot to make appealing videos and presentation.