Leslie

ABOUT ME

Freelance web researcher doing extensive research for clients on trends, projections, market conditions, competitive landscape and organizing information gathered, providing insights and delivering research write-ups.
Tools: Microsoft Office Suite (Excel, Word, PowerPoint), Outlook, CITRIX, KANA Enterprise, Witness Systems, Visual Basics, Google Docs, Google Spreadsheet, Google Slide
Capabilities: Web Research, End-to-end Customer Service and Escalation Management, Quality Assurance Monitoring, Risk Management, Data Scrubbing, Quality Monitoring Form Design and Creation, Report Automation, Process Development

SKILLS