Lizzie B.
Senior Technical Support Specialist | Virtual Assistant
Philippines | Asia/Manila (USD)
Full-time : 30+ hrs/week
ABOUT ME
~* SENIOR TECHNICAL SUPPORT SPECIALIST *~
EXPERIENCE: I worked as a customer service representative for 2 years for a VOIP product and 6 years experience as a Technical support Associate II for multiple Microsoft products (i.e. Windows OS, Outlook.com webmail, Onedrive, Office applications). In my last year with the company I was assigned in Tier 2 department who deals with escalated Microsoft Office technical cases (cases that usually needs further investigation or a more comprehensive/advance troubleshooting). I have Strong Technical background with good problem solving and multitasking skills. I can help you with the following (can be done thru remote session with your permission):
* any Windows Operating System issues i.e. Malware, installing system patches and updates, removing unwanted caches that is slowing the computer down.
* PC Tune-up or Virus removal
* any Microsoft Office issues.
* email client management or email configuration and backing up emails.
* web research
~* I CAN ALSO BE YOUR VIRTUAL ASSISTANT *~ Deliver exceptional administrative support to clients. Offers any of the following administrative tasks:
-Responding to emails and phone calls
-Scheduling meetings -Booking travel accommodations
-data entry -social media management
-Perform web/market research
-Create presentations, as assigned
- preparing reports
-updating databases
-email, chat & phone support
-or any administrative projects or routine tasks that are necessary to keep your business running smoothly
Strengths
• Excellent English verbal and written communication skills.
• Proven initiative and ability to work with minimal supervision.
• Upright work ethic and time management ability.
• Fast-learner and dedicated in delivering team success.
• Strong Technical background with good problem solving and multitasking skills
Working Daily from Monday - Friday, upto 30 hours a week. I have a strong Internet connection with minimal system downtime.
Ultimately, I can handle administrative projects and deliver high-quality work under minimum supervision. I am currently available for interview and would appreciate an opportunity to speak with you directly regarding my services and skills.