Maeline B.

ABOUT ME

More than 10 years of call center working experience for both agent and non-agent position - Customer Service Representative, Technical Support Specialist, and Quality Assurance Analyst. Handled phone, chat and email line of businesses for NAM, Asia-Pacific, and United Kingdom. Currently, working as a home-based Calibrator for Call Criteria.

SKILLS

EMPLOYMENT HISTORY OUTSIDE OF TOOGIT

Calibrator

Call Criteria - Aug, 2017 to present, Home-Based

Quality Assurance Analyst

Concentrix - Feb, 2014 to May, 2017, Philippines

Tier 2 - Technical Support Specialist

Concentrix - Dec, 2012 to Feb, 2014, Philippines

Tier 1 - Technical Support Specialist

Concentrix - Dec, 2009 to Dec, 2012, Philippines

Conversion Quality Agent

Scopeworks Asia Inc - Jan, 2008 to Jan, 2010, Philippines

Customer Service Associate

Advanced Contact Solutions Inc. - Mar, 2008 to Nov, 2008, Philippines

EDUCATION HISTORY

Undergraduate, Accounting

(2000 - 2003) Lyceum Institute of the Philippines - Laguna