Proven experience in Chat/Email and Quality Analyst for ECommerce domain (Amazon.com, Amazon.co.uk, Sears and Kohls.com)
I follow basic fundamentals to make sure the works goes on smoothly:
I am very strong at below points:
1. Time management.
2. Above and beyond customer service.
3. Quick and adaptive.
4. Flexible with regards to the shifts and if needed to extend as per the business requirement
5. Very strong knowledge of ECommerce industry.