Manisha K.

ABOUT ME

Extensive 3+ years of IT experience exclusively in the field of CRM including + years of relevant experience in Salesforce Financial Service Cloud, Marketing Cloud.

1) Experience in handling more than 100 users of Salesforce and worked with various licenses of Salesforce. Expertise on Financial Service Cloud, Sales, Service, Marketing cloud and Einstein Analytics.

2) Experience in Salesforce Financial Service Cloud module and managed scope, risks, issues, portfolio management , investment and insurance processes and budget for Salesforce project.

3) Served as the point of contact during all phases of project for the internal project team and implementation partner(s).

4) Daily administration and support of the Salesforce.com CRM platform including, but not limited to, managing multiple user setup, profiles, roles, customization of objects, fields, record types, page layouts, validations, package deployment, and third party integrations.

5) Experience in developing lightning Web Component, lightning Component, integration of Salesforce with SAP and other ERP systems.

6) Experience in formation of Workflows, Process builders, Page Layouts, and Record types, validation rules, approval Process for the needs of application.
Worked on the designing part of custom objects, custom fields, report extractions to various formats, Dashboards creation as per the client requirement.

7) Extensively worked on sales and service cloud, Salesforce chatter for effective communication among employees.

8) Expertise on using Data Loader, import wizard for data management and different sandbox editions and expertise in deployment.

9) Worked on integration on various apps like HP Service Manager, Taleo, Marketo, Bench
applications.

SKILLS

EMPLOYMENT HISTORY OUTSIDE OF TOOGIT

Salesforce Consultant

CloudJunction Advisors - Jan, 2017 to present, Karachi

EDUCATION HISTORY

BS - Computer Science, Computer Science

(2013 - 2017) Sukkur IBA University