Aaron C. -Office 365 Administrator - MS | Hire Freelancer from Philippines

ABOUT ME

• Administering Active Directory (SC Group, Users and OU’s) • Configuring Cisco switches and routers • Supporting Office 365 and Migration method • Administering Office 365 • Extensive knowledge of variety of networking protocols such as TCP/IP, DNS, DHCP, HTTP, FTP and SSL. • Strong knowledge in Microsoft Exchange and Configuration • Advanced knowledge in troubleshooting of Mail Flow • Supporting AV and Infra equipment for Clients requirements • Extensive Knowledge in configuration of Cisco Unified Telephone and Account including Webex Support • Administration of Teams Telephone System • Knowledge in Ticketing System for tracking and monitoring request and incident • Strong Knowledge in Cisco Finesse • Room Assignment Access in Exchange • Experience in remote tools such as: Dameware, Logmein, TeamViewer, Remote thru VPN Connection (Remote Desktop Connection) • Well experienced in configuration of PABX System • Experience in cabling office network and patching network hardware • Knowledge in installation of access control and time attendance system • Good knowledge of operating Systems such as Windows 2008 Server and Windows Flat form • Excellent customer facing skills. • Strong ability to troubleshoot Desktop PC and laptop in timely manner • Excellent time management skills. Ability to handle multiple projects concurrently and respond positively to sudden changes in priorities. • Strong problem resolution, decision-making and analytical skills. • A positive attitude towards customer service and good communication skills. • Good leadership skills along with project management excellent technical support. • Work with minimal supervision, follow written and oral instructions, show attention to details and can demonstrate well problem-solving skills. • Experience in MS Office 2007/2010/2013 and O365 MS Suite and remote desktop connectivity • Ability to analyze a problem, develop solutions and communicate those solutions to the user • Experience in installing, configuring, and administering Windows system including Exchange and system security • Substantial experience as a hands-on system assistant of Windows-based servers and in support of a wide variety of application packages. • Strong ability to install and upgrade software including applications, drivers, and patches and ability to troubleshoot and resolve minor end-user problems • Experience in tracking, and monitoring the problem to ensure a timely resolution • Strong ability to follow scripts, procedures and directions and escalate a problem when necessary