Mayank D. - Consultant

Mayank D.

Consultant

India | Asia/Kolkata (INR)

$11/hr
Full-time : 30+ hrs/week
0, Followers

ABOUT ME

 Technical Support
 Excellent communication & client handling skills
 Strict following of SLA & Reactiveness
 French Expertise
 International B2B Enterprise Clients
 SOP, Documentation, KB, Templates
 Helpdesk, Service Desk and Team management
 Testing, coordination, Research & Development
 Priorities the severity for quick analysis & resolution
 CRM
 First call resolution
 Antivirus, Telecom, User access management, ITIL-V3, UAT
 Windows, Networking
 QSR restaurant industry- POS, Pinpads, Service Desk end to end support, SPOC, Team’s escalation, Big account Franchise Handling

SKILLS