Technical Support
Excellent communication & client handling skills
Strict following of SLA & Reactiveness
French Expertise
International B2B Enterprise Clients
SOP, Documentation, KB, Templates
Helpdesk, Service Desk and Team management
Testing, coordination, Research & Development
Priorities the severity for quick analysis & resolution
CRM
First call resolution
Antivirus, Telecom, User access management, ITIL-V3, UAT
Windows, Networking
QSR restaurant industry- POS, Pinpads, Service Desk end to end support, SPOC, Team’s escalation, Big account Franchise Handling