Mikhail J.

ABOUT ME

Property Development Consultant, Jobson Estate.
February 2017 – Present

• Develop business plans
• Design and develop strategic development strategies and plans
• Provide assistance with implementing suggested plans and strategies
• Oversee and examine new strategy progress and development
• Educate, lead and supervise members of the business development team to ensure different projects’ achievement
• Conduct complex analysis in order to find new market opportunities
• Investigate existing products and services and compare them with competitors
• Suggest measures for improving satisfaction and loyalty
• Handle business deals operations and activities
• Oversee the implementation of different contracts
• Build, encourage and maintain long-term relationships with key stakeholders

Marketing and Sales Analyst, Crystal Bakery Ltd.
February 2017 – July 2017
• Customer profiling and analysis
• Sales route creation & Optimization
• Professional business to business & consumer marketing island wide
• Marketing & promotions plan design & execution
• Invoicing
• Product and pricing comparisons

Marketing Assistant, Pioneer Manufacturing & Distribution Ltd.
January 2016 – September 2016
• Professional business to business & consumer marketing island wide
• Marketing & promotions plan design & execution
• Website Maintenance
• Social media management
• Digital & Print Content creation
• Promoter screening and hiring
• Invoicing
• Product and pricing comparisons
• New customer qualifying and recruitment

CARE Specialist (Customer Advocate, Relationship & Engagement Specialist), Vistaprint
December 2014-August 2015

• Professional Business to Business customer service & sales
• Design and edit marketing material
• Digital Marketing
• Top performer in training & throughout employment
• Verbal, Chat & Email communication Training
• Track orders, communicate with manufacturers & carriers
• Participate in Charity Events on behalf of company


Site Administrator, Rio Tinto Alcan Mt. Rosser Remediation Project
March 2013-April 2014

• Procedures & Operations Manual Review & Updating
• Document filing and organization
• Site Inventory Management
• Site Safety Officer
• Order Invoicing, Purchase Order Management & Documentation
• Audit Preparation


Workforce Analyst, FullGram Solutions (Telecoms, Education Accounts)
January 2011- January 2012

• Call Floor Supervising
• Analysis of KPI metrics& Performance Reporting
• Call Queue Watching & Management
• Troubleshooting agent applications & computer issues
• Attendance & Attrition Reporting
• Agent Scheduling
• Agent hours calculation and analysis
• Occupancy level optimization

SKILLS