I believe my training, experience, and proven ability as a Tier One Technical Support Specialist and Help Desk Technician will allow me to significantly contribute to the productivity and quality of your company's IT division. I have acquired valuable experience in all facets of troubleshooting, installations, and maintenance for various desktop operations, hardware, and software. While working in the position I answered inbound telephone calls and assisted customers with resolving technical issues they were experiencing with their computers and modems. Utilizing excellent customer service and technical knowledge skills I was able to successfully resolve any technology issue. I believe it would be mutually beneficial for us to discuss the goals of your company and how my technical abilities can help you achieve those goals. I thoroughly enjoy helping people solve technical problems.