My name is Monique Orlyn Casido. I possess a Bachelor’s Degree in Hotel and Restaurant Management. I have extensive experience working with different nationalities when I was in WNS GLOBAL SERVICES (BPO Company) as a SENIOR ASSOCIATE my account is EXPEDIA. I assisted irate customers with lots of patience, I assure that at the end of the call I meet customer's satisfaction. In addition I also have the ability to deal with all types of situations as they occur even if they turn violent. I also know how to respond a crisis in safe and professional manner without losing focus of the main goal. I have the ability to help take care of the administrative side of this job such as filling out the paperwork, updating client information, billing and setting up appointments.
I also had an experience in Online WEB RESEARCHING and DATA ENTRY jobs.
I am also knowledgeable in ADOBE PHOTOSHOP. I can do some lay-outing and designs (T-shirt, Mugs, Invitations and Souvenirs) for any kind of occasions.
I had an experience with ACADSOC. It is an online ESL Company. I teach English Language with Chinese students (Toddler, Teenager and Adults)
I have excellent verbal and writing skills with the ability to confer with other professionals on behavior of the clients to learn about their history and other valuable information.
I understand that this job career can be very challenging and stressful at times but it can also be very rewarding.
Thank you for your consideration.
Monique Orlyn Casido