Monique Orlyn Casido - "Customer Service"l"Virtual Assistant"l"Web Researcher"lESL Tutor

Monique Orlyn Casi...

"Customer Service"l"Virtual Assistant"l"Web Researcher"lESL Tutor

Philippines | Asia/Manila (USD)

Full-time : 30+ hrs/week



My name is Monique Orlyn Casido. I possess a Bachelor’s Degree in Hotel and Restaurant Management. I have extensive experience working with different nationalities when I was in WNS GLOBAL SERVICES (BPO Company) as a SENIOR ASSOCIATE my account is EXPEDIA. I assisted irate customers with lots of patience, I assure that at the end of the call I meet customer's satisfaction. In addition I also have the ability to deal with all types of situations as they occur even if they turn violent. I also know how to respond a crisis in safe and professional manner without losing focus of the main goal. I have the ability to help take care of the administrative side of this job such as filling out the paperwork, updating client information, billing and setting up appointments.

I also had an experience in Online WEB RESEARCHING and DATA ENTRY jobs.
I am also knowledgeable in ADOBE PHOTOSHOP. I can do some lay-outing and designs (T-shirt, Mugs, Invitations and Souvenirs) for any kind of occasions.

I had an experience with ACADSOC. It is an online ESL Company. I teach English Language with Chinese students (Toddler, Teenager and Adults)

I have excellent verbal and writing skills with the ability to confer with other professionals on behavior of the clients to learn about their history and other valuable information.

I understand that this job career can be very challenging and stressful at times but it can also be very rewarding.

Thank you for your consideration.

Sincerely yours,
Monique Orlyn Casido



Customer Service

WNS Global Services - Mar, 2017 to Jan, 2018, Eastwood Quezon City


BS Hotel and Restaurant Management, Hotel and Restaurant Management

( - ) AMA Computer Learning College