I'm a Customer Care Quality Analyst with over three years of experience in the the B.P.O industry providing and training others to provide excellent service to customers. I have developed my skills in customer service and teaching. I have also earned my Bachelors degree in Banking and finance which has made me equipped to manage and consult on activities such as economics, international finance and accounting. I am also proficient in Microsoft office (Word, Excel, PowerPoint and Access). I also have a year of experience in the consulting and sales of life insurance.