Nikita

ABOUT ME

A Dedicated and enthusiastic professional with over 7 years of experience handling customer query on the call and resolving the issue as per customer expectation .With innovation and perfections has hands on work experience & has specialized in services like Customer Support, Back Office Support, Training Team, and Complete full-cycle Recruitment knowledge for IT and Non-IT field, Resource Planning. Worked with Multi-National and Domestic clients, has gained a good knowledge in the fields stated. Very good at written and verbal communication and worked with end clients like HP, Xerox, Kelly Services, NCR, and such Fortune listed companies. Can work on Predictive and preview dialer. Dedicated to exceptional customer service with the ability to cultivate positive rapport and nurture relationships by offering services beyond expectations. Developing and leading effective customer service ensuring customer success through pragmatic partnership with customers and other cross functional teams. Ensuring continuous interaction with the customer to make sure that area of concern can be worked upon for improved service levels. Mapping business requirements and coordinating in developing and implementing processes in line with pre-set guidelines.

SKILLS