Nilendu Gupta
SaaS Ops Architect
Nilendu Gupta
  • Country: India | Asia/Kolkata

  • Availability: Full-time : 30+ hrs/week

  • Currency: USD

  • Rate: $33/hr

  • Member since: Jan 11, 2019

About Me

Proficiency in managing cloud based infrastructure. Good understanding of AWS. Have worked on Migration of on premise infra to cloud
 Ability to learn new technologies quickly and with minimal guidance. Have worked on Docker, Kubernetes and adopted and excelled in the technology. A good understanding of the complete software stack and ability to assimilate the product ideas during the import
 Have not hesitated in taking technical challenges and take pride in solving them. Have demonstrated skills in initiating processes to reduce system downtime
 Exposure in handling Customer Issues and providing support to the Customer Support Team by working closely with engineering teams on design, reliability and maintenance issues. Propelled increases in customer service scores with greatly improved reliability and stability
 Experience with supporting people remotely. Have been working with cross geographical teams in supporting and maintain a live Production System
 Ability to adapt with the ever changing environment and adopt new techniques to leverage the business goals with the job profile. Worked in a different capacity in the organization and was able to provide success at all levels
 Good Communication skills and experience in working with development team on technical implementation. Ability to work in a collaborative environment. Familiar with working on collaboration tool like Twiki/Google Docs.
 Initiated and worked on reducing the Maintenance Downtime of MSSQL and adopting a rolling Maintenance for CPU & Memory consuming applications using Fabric scripts.
 Ability to resolve conflicts within and outside the team by delegating equal opportunities to the individual and improvising with the continuous feedback.

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