Phyllis M. - Office Administrator/Customer care Representative

Phyllis M.

Office Administrator/Customer care Representative

Kenya | Africa/Nairobi (USD)

$7/hr
Part-time:10-30 hrs/week
0, Followers

ABOUT ME

A top-performing and highly resourceful Administrator with over 5 years’ experience in handling customers, ensuring customer satisfaction and retention, offering Administrative support to internal departments as well as meeting the set KPIs. My background entails, direct interaction with customers, and business partners to manage and expand the customer base and as a result I have successfully excelled in maximizing client base growth and profitability for the company. KEY SKILLS AND COMPETENCIES  Excellent Communications skills.  Excellent problem-solving skills, willing to go an extra mile to serve the customer.  Presentable and have an outgoing personality with leadership skills.  Ability to work independently and make sound decisions with minimum supervision.  Effective customer service delivery through service delivery and proper handling of customer complaints.  Excellent planning and organizational Skills.  Attention to detail and result oriented.  Excellent Computer and Administrative Skill.  Ability to multi-task and get things done to completion.  Excellent negotiation and decision making Skills.  A good team player with an ‘I can do’ attitude and ability to handle pressure.  Ambitious and responsible, willing to see myself first as the Client’s Assistant.

SKILLS