Prasanna F. - Network engineer

Prasanna F.

Network engineer

Qatar | Asia/Qatar (USD)

$14/hr
Part-time:10-30 hrs/week
0, Followers

ABOUT ME



 Providing technical assistance and 2nd level support for incoming queries and issues related to IT
 Responding for all tickets in an efficiently and in timely manner.
 Supporting all platforms by following the Processes as per ITIL standards for HIA
 Troubleshooting the special airport systems.
 Carrying out preventive maintenance of IT systems.
 Creating knowledge base documents for 1st level support teams.
 Data backup management
 Monitor checkpoint and ASA firewall security principles
 maintain routing protocol, vlan on cisco routers and switches
 Monitor alerts pertaining to HIA & DIA IT infrastructure and provides 1st level technical support.
 Monitor SOC (Security Operation Centre) alerts and escalate to concerned team.
 Identify, respond to faults & alerts in Incident Management tool and manage escalation through to resolution.
 Generate and publish operational reports as requested by the management.
 Maintain Knowledge Base and Standard Operation Procedures documents and ensure that all documents are kept up to date.
 Perform Failover, Back up & Restoration activities in coordination with technical teams as a part of ISO20000 framework.
 Facilitate technical teams in the execution of network projects.
 Train and mentor NOC team members.
 Address potential escalations and take effective measures to prevent recurrence.
 Coordinate with technical teams in incident resolution.
 Perform integration check of server backup.
 Work with telecom service provider to resolve WAN / Internet link issues.
 Coordinate with vendor to fine tune/optimize alerts in Network Monitoring System.

SKILLS