I am a Customer Service Representative with almost 4 years of experience resolving complex customer concerns and inquiries. Passionate with handling great customer relationships, driving brand loyalty, and exceeding customer expectations. I worked with US-based E-Commerce businesses that offer subscription and retailing services. I specialized in Live Chat and Email Handling and has a brief experience with Social Media Moderation. I became familiar with business tools and platforms widely used in the Customer Service Industry and these are: Zendesk, Helpscout, Shopify, Magento, and Recharge. I am a flexible worker and eager to learn new things. I know that I will be a valuable asset to your business. I always aim to exceed expectations and provide a high-quality output. Im a quick learner, reliable, smart, and a hard worker. I can work with a team or individually. Im always up for challenges. If everything you read sounds good I look forward to helping you!