Based on the experience that I have gained over the last 11 years with my past employers, I am now well-versed in key administrative processes such as; photo copying, taking phone calls, responding to emails, managing documents, updating spreadsheets, word processing and setting up and maintaining office filing systems. This also includes my superb grasp of punctuation, grammar, and spelling. My role includes arranging events, face to face customer service, complaints, follow-ups, calls, emails, chats & other reports for the company. As I gained different promotions I was cultivated with other roles like supervising staff, organizing workflow and implementing other company policies.