Ruchika P.

ABOUT ME

Good Knowledge of Design, Implementation & Troubleshooting of Cisco Voice products like: CUCM (4.X - 11.X), UNITY Connection, Unified Contact Centre (UCCE & UCCX), CER, CME, CUE, Cisco Presence, UCS, MGCP, H323 and SIP voice gateways, Routers & Switches.  Providing high-level and detailed consultative solutions, technical & sales support for qualified leads, accounts & opportunities.  Expertise in Design, Implementation & troubleshooting of dial plans, media resources, features & services like Device Mobility, CDR, BAT & advance call routing features like Location, region, AAR, SRST, Localization & globalization, LDAP Integration etc.  Substantial understanding of networking technologies including TCP/IP, DHCP, TFTP, VLAN, VoIP, SCCP, MGCP, H.323, ISDN PRI, Cisco IP telephony, Routing & Switching.  Sound understanding of incident & service management including ticketing tools like BMC REMEDY, HPSM, EW & CRM.  Working Knowledge of Polycom video devices like RMX, GMS, CMA etc. & Cisco Telepresence endpoints like EX90, DX650, DX80 etc.  Worked on Voice Recording products like Cybertech, NICE, Redbox & Fidelus etc.

SKILLS

EMPLOYMENT HISTORY OUTSIDE OF TOOGIT

Cisco TAC Engineer

Aricent - Jan, 2010 to Mar, 2015, Bangalore

Cisco Voice Consultant

HCL - Aug, 2015 to Apr, 2020, Bangalore