Ruden A. - SAP Analyst

Ruden A.

SAP Analyst

Philippines | Asia/Manila (USD)

$7/hr
Part-time:10-30 hrs/week
0, Followers

ABOUT ME

• 2 years of experience in IT/BPO industry (Accenture)
• Handling incoming support requests through webform or emails from end users.
• Enterprise access management (Granting of Access)
• Handling team escalations and urgent emails (Mailbox Management POC)
• Perform SOD checks
• Take ownership of issue tickets for monitoring and provide immediate resolution.
• Handling SAP security access
• User access management
• Identification of mitigating control assignment requests for users with conflicts.
• Good experience in SAP security transaction codes, concept used for User Id & Role administration.
• Troubleshooting security issues within SAP ( Production and UAT)
• Work with Internal Audit and Compliance teams for users/clients’ access reviews.
• Support business internal applications like databases and Oracle
• Escalate advanced cases to respective team
• SAP GRC Check/Management
• Experienced in Ticketing tools ( Service Now, SM9,SAM (internal business ticketing tool) and NPEARS )
• Ticket prioritizations and able to meet business SLA

SKILLS