Over 14 years of valuable experience in IT Delivery, service desk support/operations and over 9 years in management level. Good Experience in Project Management, IT Support, B2C Collection, B2B Collection, Billing, Banking and Mortgage servicing. Rich Experience in Project Management, Operations & Customer Support. Sound understanding of office administration with strong analytical abilities. Expertise in working in fast-paced, high-tech environments requiring skills in handling operations teams (non-sales), documentation, people management, client management, presentation / report generation to name a few. Good team player/leader with strong troubleshooting & problem solving skills targeted at achieving team’s as well as personal goals
Strengths include standardizing multi facet operational procedures and effective People Management. Delivered USD 1.08 Million Business impact projects