Samuel
BUSINESS DEVELOPMENT HEAD & SALES MANAGER
Samuel
  • Country: Philippines | Asia/Manila

  • Availability: Full-time : 30+ hrs/week

  • Currency: USD

  • Hourly Rate: $14/hr

  • Member since: Jul 8, 2019

About Me

Career Objective

Experienced: Customer service professional with 7+ years in call centers and hospitality services
Efficient: Adept at handling various calls on a daily basis, while consistently resolving client issues in a short time span
Native: English – Native ; Indonesian - Native ; French - Native ; Dutch – Conversational ; Able to provide clear customer service in both languages
Professional Experience

CALL CENTER REPRESENTATIVE

Handle 50+ customer interactions per day, giving detailed, personalized, friendly & polite service to ensure customer retention
Memorized all company products and services to be able to answer all customer questions quickly and efficiently, and make relevant upsells
Receive source data such as customer names, addresses, phone numbers, credit card information, and enter data into various customer service software
Conversational in Spanish (able to meet all customer service requirements with Spanish speakers)
Trained OVER 200+ new employees in customer service script recitation, conflict resolution, and data entry practices
Able to set up laptop, headphones, microphones, Skype, or any other chat client service to converse with customers

My Services



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