Shandy M. - Key Account Manager / Client Relationship Manager

Shandy M.

Key Account Manager / Client Relationship Manager

Philippines | Asia/Manila (USD)

$11/hr
Full-time : 30+ hrs/week
0, Followers

ABOUT ME

Experienced Account Manager / Team Leader with 8+ years’ involvement in International Sales, Design Research and Project Management. Annually nominated for the Top Performer and Best Employee Award. Received quarterly recognitions for exceeding KPIs with a demonstrated history of working in the Information Technology and Services. Certified in LEAN Six Sigma Yellow Belt. Pioneered a Lean Six Sigma YB Project in the Digital App that drove $430K USD revenue within six months. Launched and mentored several process improvement projects impacting revenue generation, customer service experience, first call resolution & Net Promoter Score (NPS) as a LEAN Six Sigma Yellow Belt Surrogate Mentor. Solid Salesforce skills, understand the advanced concepts of Customer Relationship Management (Salesforce, Oracle + Netsuite systems). Adept in Oracle Business Intelligence (OBIEE) and Tableau reporting. Proficiency in MS Office Applications, Sales Enablement + Engagement platform like Clearslide, and other CRM related tools like Bookmaster, Docusign, Onedrive, Dropbox, Googledocs and NPS Survey. Registered & Licensed Architect with a strong technical acumen for Architectural and Landscape Design.

SKILLS

EMPLOYMENT HISTORY OUTSIDE OF TOOGIT

Landscape Designer/Consultant

KING LOUIS FLOWERS & PLANTS INC - Jan, 2007 to present, Quezon City, Philippines

Senior Relationship Manager (Team Leader)

LexisNexis New Zealand - Sep, 2014 to Nov, 2018, New Zealand

Program Manager (OFW)

GLOBAL SCIENCE AND TECHNOLOGY FORUM PTE. LTD. SG - Dec, 2018 to Dec, 2013, Singapore

Telephone Banker

JPMorgan Chase & Co (USA) - Dec, 2011 to May, 2013, Bonifacio Global City, Taguigm Philippines

Business Development Operations

MD24 House Call (Arizona, USA) - May, 2019 to Jul, 2019, Ortigas, Pasig City, Philippines

Virtual Assistant

Cash in a Flash (Florida USA) - Jul, 2019 to present, CSJDM, Bulacan

OIC Team Leader (HBIO Cards Care

HSBC ELECTRONIC DATA PROCESSING PHILIPPINES INC., - Dec, 2009 to present, Quezon City Philippines

OIC Team Captain

TELUS INTERNATIONAL/AMBERGRIS SOLUTIONS INC. (TXU/ - Dec, 2004 to Dec, 2006, BGC, Taguig City, Philippines

Apprentice / OJT (Architect)

Fort Bonifacio Development Corporation (FBDC) - Jan, 1970 to Jan, 1970, BGC Taguig City, Philippines

EDUCATION HISTORY

Bachelor of Science, Architecture

(1998 - 2004) Polytechnic University of the Philippines

Master's Degree , Tropical Landscape Architecture

(2005 - 2005) University of the Philippines (Diliman)

Singapore Licensed Insurance Agent, Basic Insurance Concepts and Principles (Singapore)

(2013 - 2013) Singapore College of Insurance

Singapore Licensed Insurance Agent, Personal General Insurance (Singapore)

(2013 - 2013) Singapore College of Insurance

LEAN Six Sigma Certified, Yellow Belt Certificate

(2017 - 2018) Reed Elsevier Shared Services Philippines Inc.

LEAN Six Sigma Surrogate Mentor , Yellow Belt Surrogate Mentor

(2018 - 2018) Reed Elsevier Shared Services Philippines Inc.

Oral Presentation Skills, Oral Presentation Skills

(2003 - 2003) Speechpower Philippines Training Center

English Conversation Fluenc, English Conversation Fluenc

(2003 - 2003) Speechpower Philippines Training Center

Autocad 2005 with Color Rendering, , Autocad 2005 with Color Rendering,

(2003 - 2003) Microcadd Technologies Co., Inc.

3D Studio Max , 3D Studio Max

(2003 - 2003) Microcadd Technologies Co., Inc.

AutoDesk Viz R4, AutoDesk Viz R4

(2004 - 2004) Microcadd Technologies Co., Inc.

Adobe Photoshop 7 , Adobe Photoshop 7

(2004 - 2004) Microcadd Technologies Co., Inc.