Experienced Account Manager / Team Leader with 8+ years’ involvement in International Sales, Design Research and Project Management. Annually nominated for the Top Performer and Best Employee Award. Received quarterly recognitions for exceeding KPIs with a demonstrated history of working in the Information Technology and Services. Certified in LEAN Six Sigma Yellow Belt. Pioneered a Lean Six Sigma YB Project in the Digital App that drove $430K USD revenue within six months. Launched and mentored several process improvement projects impacting revenue generation, customer service experience, first call resolution & Net Promoter Score (NPS) as a LEAN Six Sigma Yellow Belt Surrogate Mentor. Solid Salesforce skills, understand the advanced concepts of Customer Relationship Management (Salesforce, Oracle + Netsuite systems). Adept in Oracle Business Intelligence (OBIEE) and Tableau reporting. Proficiency in MS Office Applications, Sales Enablement + Engagement platform like Clearslide, and other CRM related tools like Bookmaster, Docusign, Onedrive, Dropbox, Googledocs and NPS Survey. Registered & Licensed Architect with a strong technical acumen for Architectural and Landscape Design.