Shaquille E. -Team Manager (BPO Industry) | Hire Freelancer from Jamaica

ABOUT ME

Hello!

I pride myself on being a hard-working and dedicated individual who strives to meet and exceed the statistical and professional expectations of my employer. In an attempt to boost all modes of profitability, I aim to ensure that all criteria, policies, and procedures are abided by.

I understand all organizations require the best in their ranks. As such, I am confident in my abilities to display what your organization needs.

With over 4 years of experience in the BPO industry, I am a positive, adaptable leader - passionate about building lasting relationships and making improvements to the business.

I have worked in dynamic situations & environments - while facilitating customer acquisition, customer maintenance, and customer retention. I have developed the ability to quickly identify customer needs while maintaining a friendly yet professional atmosphere. Easily, I can create rapport to put customers at ease or to recommend and up-sell additional products while fostering mutually beneficial relationships. I am a fast learner with a passion for customer service & technical support.

I can also be described as a dedicated, enthusiastic and charismatic people person with developed persuasive skills and an ability to negotiate. I am capable of coaching in areas such as accent neutralization & maintaining a pleasant personality in high-stress & face-paced environments. Whether working independently or as apart of a Team, I will play my role in ensuring that the business is escalated to even higher financial & professional levels.