Solomon N. - Customer Service Team Leader

Solomon N.

Customer Service Team Leader

Kenya | Africa/Nairobi (USD)

$1/hr
Full-time : 30+ hrs/week
0, Followers

ABOUT ME

As an experienced and enthusiastic team leader and sales manager with exceptional interpersonal and motivational abilities, I am prepared to significantly contribute to your company’s goals.

My background includes coordinating and leading myriad teams and processes to achieve—or surpass—defined organizational objectives. From assigning tasks and training team members to coordinating meetings and preparing reports, I excel at establishing goals, collaborating with cross-functional departments, and inspiring teams to exceed personal and corporate objectives.

Highlights of my experience include;

Overseeing teams of up to 35 staff, establishing work procedures, processes, and assignments to support both company and departmental standards and strategic directives.
Recruiting, hiring, training and motivating teams through special projects and organizational initiatives to generate increased revenues, improved customer service, and profitable client relationships.
Identifying the strengths and weaknesses of all team members, leveraging each individual contributing member accordingly to maximize their impact and organizational gain.
Delivering performance feedback and coaching leadership while coordinating and facilitating training and development needs to improve team member performances.
Demonstrating solid time management and organizational skills, Microsoft Office proficiency and effective communication and interpersonal talents.

My skills in territory sales management, team development and leadership have been finely honed, and I am confident my additional strengths will readily translate to your environment. The chance to offer more insight into my qualifications would be most welcome.

SKILLS

EMPLOYMENT HISTORY OUTSIDE OF TOOGIT

Team Leader – Training & Support Team

GamCode Ltd - Mar, 2018 to Oct, 2019, Nairobi

Territory Sales Manager

Airtel Kenya - Dec, 2015 to Mar, 2018, Nairobi

EDUCATION HISTORY

Bachelor of Science (Physics) , Physics

(2009 - 2015) University of Nairobi