Sumit Paul

ABOUT ME

Worked in real time basis in SAP CRM and SAP-ISU for Customer Account Set up, BP-BA Creation, Quote and Contract Creation, Device Installation/Removal, Price Updating, Profile updating, Invoicing, Billing.
Worked on validating and Raising Customer Service Request in SAP-ISU
Supported quality programs, implementing new processes & workflows and driving continuous improvement, change management & value add initiatives and maintaining process documentation
Participated in solution reviews with the leadership team Collaborated with client teams, resolved key client issues, developed collaterals, streamlined methodology.
Actively involved with the RPA (Robotic Process Automation) team to identify the various opportunities within the process.

SKILLS