Highly personable Customer Service Professional with over 10 years of experience in BPM operations within the insurance industry and two years of experience as an HR Recruiter. I am a good problem solver and like to work on new projects and initiatives. I enjoy working on new challenges and I am eager to learn new things. I am a good team player but understand the importance of working on my initiative. I remain very confidential in my work at all times. Possess excellent management skills, and have the ability to work with a minimum of supervision whilst leading a team of twelve or more. Having a proven ability to lead by example, consistently hit targets, improve best practices and organize time efficiently.