Sylvie

ABOUT ME

I am a bilingual(french &English)with 5 years of experience in a busy multicultural telecom contact centre .I do assit francophone customers and anglophone.I am very good at email handling,phone handling,chat,Zendesk,transcription,customer support and translation. I highly value customer satisfaction.

SKILLS

EMPLOYMENT HISTORY OUTSIDE OF TOOGIT

INCIDENT MANAGEMENT

MAESPAKS - Jul, 2018 to present, NAIROBI

EDUCATION HISTORY

BACHELOR OF COMMERCE, BUSINESS COMMUNICATION

(2010 - 2013) KIGALI INSTITUTE OF EDUCATION