I am proficient in providing technical and customer support through different channels: phone, chat, e-mail, remote sessions. I have more than 7 years of technical and customer support experience that have honed my troubleshooting skills. I am also hardworking, a team player and can definitely work under pressure. I have skill in dealing with both hardware and software computer issues as well how to deal with irate customers in order to still provide good quality service for them.