Experienced IT Support Professional with over 5 years of experience in IT Profession. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits. Have vast experience with configuring computers, servers and peripheral devices to work within established company and security parameters, Cloud Technology and platforms (SaaS, IaaS and PaaS) Administration notwithstanding. Adept at managing permissions, filters and file sharing. Devoted troubleshooter with deep understanding of system architecture and diagnostics.