Vicky A.

ABOUT ME

Maintaining SAS Server Environment.
• Install, setup, configure, migrate and maintain servers on UNIX environment.
• Provided technical and help-desk support.
• Performed metrics and reporting.
• Solved many tickets on the spot and fixed issues.
• Overseeing a SAS user community.
• Executed complex queries of large SQL/My SQL tables efficiently.
• Provided on call support for helpdesk problem resolution.
• Worked with onsite and offshore SAS developing team.
• Worked with end users.
• Supported SAS existing Applications.
• Always monitor the metadata server environment.
• Provided support for SAS customers by trouble shooting problems with SAS applications/environment and
provided technical solutions to business user needs.
• Work with user issues/debug problems to resolution.
• Install SAS 9.x software on large servers/multi-tier environments.
• Provided end user support for SAS 9.4 GRID PLATFORM.
• Responsible for ticket management and created reports for project manager.
• Created users and assign them role in the management console.
• Involved in migrations, upgrades and performed version upgrades for both server and client components.
• Monitor the metadata server and monitor the SAS Grid environment.

SKILLS