Vidya J.

ABOUT ME

• A dynamic professional with more than 13 years of experience in managing PPC campaigns - Google Ads, Bing; Analytics; Client Management
• Over 4 years of hardcore experience in Operations & Process Management, Vendor Management, Qualitative Analysis, Service Delivery and Customer Service
• Merit of being associated with world’s renowned group - Google
• Experienced in managing overall process operations with an aim to accomplish corporate plans & goals successfully; Reporting Solutions across Performance; Brand; Platforms & Agency verticals
• Can facilitate as Vendor Management Expert; worked in close relation with Cognizant, Concentrix & Accenture for designing & instituting SOPs (Standard Operating Procedures) for over 100+ core AdWords Reports
• Deftness in monitoring delivery of high-quality customer experience, elevating customer satisfaction, while adhering to SLAs & work processes and managing cost-effective operations
• Lean Six Sigma Green Belt certified; excelled in conducting RCAs, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level
• Prudent, disciplined & self-motivated professional with excellent interpersonal, communication & organizational skills

SKILLS