Vipul V.
Tech support and Customer Service.
India | Asia/Kolkata (USD)
Full-time : 30+ hrs/week
ABOUT ME
Professional Synopsis :-
● A professional around 4 years and 8 months of rich experience in the areas of Operations, iOS services and Day-To-Day Technical troubleshooting
● Performing weekly trainings and presenting new techniques for increasing Csat (Customer Satisfaction Score),
● Boosting the troubleshooting knowledge within the colleagues,
● Managing the Apple iOS services.
Technical Skills:-
Managed Apple Server (Global Service Exchange).
● Software and Hardware Troubleshooting (Windows and Mac Based).
● Installation of operating system (Windows and Mac Based)
● Client Communication, Interface between internal teams and Clients.
● Level 1/Level 2 escalations handling.
● Remote support on client site.
● Managing Inventory.
● Designing Support.
● Reporting and Analysis.