Wednesday Ann M.

ABOUT ME

Six Sigma Trained and Certified since 2010. 15 years of Quality, Customer and Process Improvement Management in BPO. Client and Stakeholder presenter for qualitative and quantitative analysis and recommendations. Handled 50 direct quality analysts from 3 sites, 15 team leaders and 25 SMEs. Experience in technical support, logistics and financial accounts from inbound Tier 1 to Tier 3 support voice, chat, escalation and outbound. Current job is business organization consultant.

SKILLS