Administrative Secretary/HR Officer March 13, 2021 – Up to present Alhokail Investement Group (Regional Branch) Dammam Eastern Province, Saudi Arabia Customer Service Supervisor April 29,2019 – March 06, 2021 Merdiein Business Leader Inc. (SM Olongapo) Olongapo, Philippines • Handles Customer Complaints • Handles/ Do the Manning of the employees • Maintain appropriate service levels in all Customer Service Areas, ensuring smooth and orderly customer traffic flow in the CS counters. • Build relationships with all customers who register with the Gift Registry to foster customer loyalty. • Handle customer complaints and resolve customer issues in a timely and proper manner; convert complainants into loyal customers. • Make daily check on team’s knowledge (promos, services, policies, store layout), look (uniform, posture grooming), personality (greeting, spiels) • Provide action plan when target is not met, monitor inventory of reusable bags and give feedback of CS-B Opns head. • Coach and evaluate Customer Service based on given set of business standards and goals (also perform yearly individual training needs analysis). Personal Assistant/Secretary September 27,2018 – October 27, 2018 Uprose Banking and Finance Consultancy Dubai, UAE • Work closely with the Director • Helps with the Time and daily management • Scheduling/Organizing Meetings and Appointments • Make the Minute of the Meetings • Dealing with correspondence and Phone Calls. • Booking and arranging travel, transport and accommodation. Reservations Agent February 1, 2018 – September 26, 2018 Dubai International Hotel Dubai, UAE • Responds to email reservations request. • Update all Online Travel Agent, Website, GDS Bookings • Receives Telephone reservations. • Coordinate with Room Divisions, Front Office Reception and Housekeeping. • Checking and updating all the Guest Arrivals. • Coordinates with the improvement of Quality Service of the Hotel. • System Literate (OPERA System, UFIS, TRIAS, MICROS System Guest Relation Officer (w/ Reservations, Front Office and Housekeeping Training) May 1, 2015 – February 1, 2018 Dubai International Hotel Dubai, UAE • Coordinate with Reservations, Front Office Reception and Housekeeping Department for blocking rooms. • Assisting guest with their needs over the phone. • Checking and updating all the Guest Arrivals. • Coordinating with the improvement of Quality Service of the Hotel. • System Literate (OPERA System, UFIS, TRIAS, MICROS System) Receptionist / Tel. Operator/ Training Asst. December 29, 2013 – April 30, 2015 Dubai International Hotel Dubai, UAE • Interact with customers through communication systems, such as telephone, switchboard and intercom, relay and route written and verbal messages. • Responsible for ringing up customers in a timely manner for their wake-up call request and guaranteeing high level of customer service. • Organized Departmental Reports (Departments’ Call Charges Reports, Reconcile Bills, Petroleum Report). • Received Service Requests • Checked all the Training Reports, Create / Checked Training Exams • Assisted Conference Meetings • Performed business centre opening duties, including counting cash drawers and checking all equipment for proper functioning. • System Literate (OPERA System, UFIS, TRIAS, MICROS System) Customer Service Representative June 28, 2013 – December 27, 2013 Teleperformance|Telstra (Australian Telecom) Makati, Philippines • Accepted incoming phone calls and responded to customers request, issues, complaints and other related inquiries. • Provided product information and services in a professional manner through phone interaction. • Provided appropriate basic trouble shooting to customers. Customer Service Representative February 11, 2011 – June 27, 2013 Telstra International Philippines Inc. Manila, Philippines • Accepted incoming phone calls and responded to customers request, issues, complaints and other related inquiries. • Provided product information and services in a professional manner through phone interaction. • Provided appropriate basic trouble shooting to customers. Customer Service Representative December 15, 2009 – February 26, 2010 ICT Marketing Services/Sykes | Chase Educational Loan Manila, Philippines • Processed Application Form for the educational loan. • Handled complaints and related inquiries. • Provided product information and services in a professional manner through phone interaction.