Biiingual customer service representative with great sales experience. Uses good people skills and reliable work ethic. Positive attitude, high energy, and a genuine desire to assist others. Customer-service skills Inter-personal skills Attentive and able to listen with interest Clear written and verbal communication skills Able to keep a positive attitude and remain patient when dealing with difficult customers or situations Time-management skills Extensive vocabulary and knowledge of industry terminology Excellent computer skills including using spreadsheets and Microsoft Office Able to empathize with clients who have not found your products or services to be satisfactory Attention to detail Self-controlled and calm under pressure or stress