Formulate and define system scope and objectives based on both user needs and a good understanding of information technology, business processes, and industry requirements Execute and coordinate requirements management and change management processes Develop and maintain internal and external relationships to support management of scope and expectations Evaluates and recommends changes to policies, procedures and services based on trends and business needs Apply extensive knowledge of the client's business and industry to develop requirements specifications Responsible for demand fulfillment and workforce capacity management Ensures demand for the supported account follows global standard policy and process Accountable on tracking demands/requisition IDs for the accounts being supported Extract, consolidate and prepare weekly demands, requisitions, resource allocations of team reports Generates monthly headcount, efficiency and attrition reports Assess monthly Technical Performance Review for selected employees Contributes and part of the growing team of Enterprise Application Operations Resource and Quality management, Workforce Development and Employee engagement