About This Service
Handle changes in policies or renewals
Read from scripts
Compile reports on overall customer satisfaction
Close out or open call records
Work with customer service manager to ensure proper customer service is being delivered
Utilize computer technology to handle high call volumes
Sell products and services
Inform customer of deals and promotions
Attempt to persuade customer to reconsider cancellation
Handle product recalls
Suggest solutions when a product malfunctions
Act as the company gatekeeper
Answer questions about warranties or terms of sale
Place or cancel orders
Take payment information and other pertinent information such as addresses and phone numbers
Advise on company information
Assist with placement of orders, refunds, or exchanges
Cancel or upgrade accounts
Greet customers warmly and ascertain problem or reason for calling
Use telephones to reach out to customers and verify account information
Resolve customer complaints via phone, email, mail, or social media
Go the extra mile to engage customers
Follow communication procedures, guidelines, and policies
Keep records of customer interactions, process customer accounts, and file documents
Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
Meet personal/team sales targets and call handling quotas
Provide accurate, valid, and complete information by using the right methods/tools
Build sustainable relationships of trust through open and interactive communication
Identify and assess customers' needs to achieve satisfaction
Generate sales leads
Manage large amounts of incoming calls
Contribute to team effort by accomplishing related results as needed
Prepare product or service reports by collecting and analyzing customer information
Recommend potential products or services to management by collecting customer information and analyzing customer needs
Maintain financial accounts by processing customer adjustments
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Open and maintain customer accounts by recording account information
