Call centre handling calls, emails and chats

Posted At: Apr 23, 2021, from Malaysia

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  • Cost$9.74
  • Delivery Time days
  • Delivery DateJan 01, 1970
  • Feedbacks0
Customer Service Specialist
FromMalaysiaMember SinceApr 20, 2021
Contact Seller

About This Service

I have 8 years of customer service experience overall with 3 years of it in a call centre. I’m familiar with CRM such as

Genesys

Avaya

Zendesk

Freshdesk

Jira

Hubspot.

I am used to handling inbound calls, emails and chat. Doing it remotely will be perfect and to also be able contribute to your company.

What seller need from the Buyer to get started?

Let me know what are your products, FAQs and from there I can pick up mostly I need.

Maybe if there is a standard approaching format for calls, emails and chats; please notify so I can utilize them during my outbounds.

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Yes I do. Previously I was working with www.Agoda.com inhouse team handling traffic. My service is not limited to traffic handling, I have experience being a lead of a team.
I'm fluent in English and Bahasa Malaysia (Malaysia Local Language), I can handle a lot of traffic (20+ calls, 30 emails, 25-40 chats) with little supervision. I have experience in handling escalation calls, and customer turnarounds. In a nutshell I was efficient in my previous work in Agoda where within 3 years I'm able to be promoted to a team manager. That give an overview how seriously I take my tasks.
Genesys, Avaya, Zendesk, Freshdesk, Jira, Hubspot.

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