About This Service
Maintain established service levels while providing an exceptional customer experience.
Perform data entry in an accurate, detailed, and timely fashion in the CRM system regarding all customer contacts.
Enter information into the CRM system while communicating with customers via phone.
Consistently provide customer service with courtesy, integrity and efficiency to meet customer and Company expectations.
Receive and respond to incoming calls, emails and written correspondence in a timely and professional manner.
Draft written response to communications received via phone, email and mail, and proofread for spelling, grammar and layout.