I can provide remote technical support to your clients.

Posted At: Jun 29, 2021, from Philippines

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  • Cost$10.68
  • Delivery Time30 days
  • Delivery DateMay 26, 2024
  • Feedbacks0
Technical Support
FromPhilippinesMember SinceJun 28, 2021
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About This Service

I am a Technical Support Representative with 11 years of experience. I am also a QA champion with no attendance issue.

My experience in technical support covers the whole life cycle of a user's stay with the company. This means that I can take care of your customers from the time they purchased your product, to signing in and installing the applications, to troubleshooting connectivity and possible app bugs, through to the cancellation and uninstallation of the apps.

Here's a list of software that I'm familiar with:

  • Zendesk
  • SnapEngage
  • OpenVPN
  • LogMeIn Rescue (similar to TeamViewer)
  • Domain Name System (DNS) management tools
  • Email backend management tools
  • WordPress

Here's a list of operating systems that I've worked on:

  • Windows
  • MacOS
  • Android
  • iOS
  • pfSense
  • Linux
  • DD-WRT and other router OS

Here are some tasks that I usually do with my job as a Technical Support Representative:

  • influences customers to purchase the product or app
  • helps customers set up the app while ensuring all their networking peripherals are in-check
  • troubleshoots installation, connectivity, and post-connectivity issues on the app
  • helps customers with their billing concerns
  • reports bugs to developers and concerned teams
  • troubleshoots app bugs and identifies other bug-related problems

I am willing to be trained, and I'd be thrilled to jump-start the next level of my career with you!

What seller need from the Buyer to get started?

Hello!

Please let me know if you need technical support!

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