About This Service
I am a Technical Support Representative with 11 years of experience. I am also a QA champion with no attendance issue.
My experience in technical support covers the whole life cycle of a user's stay with the company. This means that I can take care of your customers from the time they purchased your product, to signing in and installing the applications, to troubleshooting connectivity and possible app bugs, through to the cancellation and uninstallation of the apps.
Here's a list of software that I'm familiar with:
- Zendesk
- SnapEngage
- OpenVPN
- LogMeIn Rescue (similar to TeamViewer)
- Domain Name System (DNS) management tools
- Email backend management tools
- WordPress
Here's a list of operating systems that I've worked on:
- Windows
- MacOS
- Android
- iOS
- pfSense
- Linux
- DD-WRT and other router OS
Here are some tasks that I usually do with my job as a Technical Support Representative:
- influences customers to purchase the product or app
- helps customers set up the app while ensuring all their networking peripherals are in-check
- troubleshoots installation, connectivity, and post-connectivity issues on the app
- helps customers with their billing concerns
- reports bugs to developers and concerned teams
- troubleshoots app bugs and identifies other bug-related problems
I am willing to be trained, and I'd be thrilled to jump-start the next level of my career with you!