Salesforce Apex developement

By Santosh E.

Salesforce & Einstein Analytics Consultant
India
Contact Seller
$25.00 Cost
30 days Delivery

Description

*Provided Salesforce, Lightning, Einstein/Wave Analytics architecture and administration including

advanced configuration such as flow, Process builders and approval processes.

* Worked on all aspects of Salesforce, Lightning and Einstein/Wave Analytics architecture and custom configuration and technical/functional capabilities, including changes and potential system implications. Project management methodology Agile/Kanban.

* Developed salesforce.com user training materials and provided day-to-day end-user support;

*Assist users/proactive best practices to enhance/increase knowledge of Salesforce Classic w/Lightning

Experience.

* Provided operational support including user and security management, hierarchies, roles, lead import and

management and view creation.

* Built and managed dashboards in SFDC and Wave, views, reports in Salesforce standard and custom objects

*Expert /administrator for all existing sales pipeline reports, campaigns, opportunities and dashboards.

*Established and implemented best practices with regards to system maintenance, configuration,

development, testing, and data integrity.

* Created POC, R&D for the MNC organizations.

* Worked on 7 successful RFP.

* Managed writing/reporting/presentation of the rollout of account opening and maintenance functions to front office

What seller need from the Buyer to get started?

Requirement doc

You'll find all feedbacks here

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Articles Related To Salesforce


In recent years, there has been a big surge in Cloud Computing Technologies. One such technology which has an immense impact on the world of computing is Salesforce.

 

Salesforce is customer relationship management (CRM) product, Salesforce also sells a complementary suite of enterprise applications focused on customer service, marketing automation, analytics and application development.”

 

Before Salesforce, Customer Relationship Management (CRM) solutions were hosted on a company’s own server. Can imagine the cost and time it took for companies to have their own CRM solutions? Well, it used to take months or even years to set it up and the cost went up to millions of dollars. Even after setting up, they were extremely hard to use. The feasible solution is to building an affordable CRM software and delivering it entirely online as a service. This was the main idea behind Salesforce. Started as a Software as a Service (SaaS) company, Salesforce has grown into the fifth-largest software company in the world.

 

Salesforce will maintain to be a powerful area for the career opportunity. If the economy remains to grow, demand will maintain to exceeds, as a result, it provides better opportunities and higher salaries. If the economy declines, space will be more resistant to downturns than most, resulting in better job security.

 

Future of the CRM Market

Software as a service (SaaS) products have become increasingly popular and have driven the growth of the CRM market. It's predicted that SaaS CRM solutions will reach a deployment rate of 80 to 85% by 2025. Are you looking for CRM Marketer? Follow to reach your goal.

 

In the near term, the CRM software market is growing at a compound annual growth rate (CAGR) of 14%. The cloud-based CRM subsection of that market is growing at a compound annual rate of 22%.

 

Ninety-one percent of companies already using Salesforce admit that it helps their marketing teams maintain a strong voice with clients and consumers. What's more, 64% of marketers report that they place a higher value on maintaining existing clients than trying to acquire new ones, adding to the need for Salesforce. These numbers show that cloud-based CRM software will become a ubiquitous tool for client-driven companies around the world.

 

Salesforce is the top cloud-based CRM on the market. It has a market share of more than 15% and consistently generates upward of $1 billion more in revenue than its closest competitor. Salesforce has positioned itself well to take advantage of the future growth of the industry.

 

FROM NOTHING TO SALESFORCE ADMIN/DEVELOPER?

The great thing about Salesforce is when we start out we don’t need to know any programming languages. When we create business applications in Salesforce, a lot of it is “click development” or “click configuration” to create applications. Not to say this is “easy”, but it’s all learnable! I have a great belief that if we put our mind to it, we can achieve anything even if we and others think we can’t.

 

It’s odd that people from different industries don’t think they have transferable skills. I think this comes from the perception that Salesforce is a “technical system”. Salesforce is a system that enables companies to manage their day to day operations. That could be Sales, Service, Finance, Operations, Marketing, and Manufacturing! It can touch every part of a business. The businesses that implement it well, are those that consider it a business system that is enable and support their workforce. Those companies that think of Salesforce is an “IT system” and should be implemented by IT, but actually it’s a business system and should be run by the business. Because of this we still have invaluable experience that can complement a career in Salesforce.

  • Job roles available for Salesforce professional:
  • Project Manager
  • Salesforce Architect
  • Salesforce analyst
  • Salesforce consultant
  • Salesforce developer
  • Salesforce admin

 

HOW TO GET STARTED IN SALESFORCE?

First goal is getting a paid job working with Salesforce. To achieve this goal everything comes down to making your resume as attractive as possible to a new employer. I think this comes down to following areas:

 

CERTIFICATIONS

There are a lot of Salesforce Certifications. But I recommend the one to get first ‘Salesforce Certified Administrator’. The reason for this is it gives a good overview of the whole of the core Salesforce platform

 

EXPERIENCE

Create some app in Salesforce: Prove knowledge of Salesforce by creating some business apps in Salesforce. Salesforce provides free “Salesforce Developer Orgs” which is a fully functioning Salesforce tool but limited to a couple of user licenses and limited space. But we can create business apps within it. Then we can add this on CV that we have created, for example an invoice management application with approval processes and automation then this could go a good way in proving your ability with Salesforce.

 

A customer service representative talk to customers on behalf of companies and businesses. They answer customer queries, resolve customer complaints, and address emergency issues. If a customer needs help placing an order or needs to change their order, the customer service representative walks them through the correct steps. Customer service representatives will also provide additional sales or products, or sell products or services directly.

 

What Customer Service Representatives do?

Customer service representatives typically do the following:

 

  • Listen to customer’s questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customer’s questions about their accounts. Representatives who work for utility and telecommunication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers' accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

 

How to define your Customer service project?

Your job description is the 1st touch point between your company and your new hire. With millions of people looking for jobs on so every month, an excellent description will assist you attract the most qualified candidates to your open position. To urge you started, here are some tips for making an efficient description.

 

A great job description starts with a compelling summary of the position and its role within your company. Your summary should provide an overview of your company and expectations for the position. Outline the types of activities and responsibilities required for the job so job seekers can determine if they are qualified, or if the job is a good fit.

 

Basic of customer service project description are as follow:

  1. State a brief one to two sentence overview of the project objectives.
  2. State this in one sentence so the professional understands how the work fits into the bigger picture.
  3. Be specific with requirements, such as specific software knowledge, typing speed, and language fluency.
  4. Enter a start and end date. Most independent contractor projects are project based and/or short-term. If you’re unsure of the end date, or if the work may be ongoing, you may need to consult your HR partner or other advisor to verify the worker’s classification.
  5. Independent contractor work is often paid at a fixed price. When paying hourly, you may want to specify the maximum number of hours for the project if any.

 

Sample:

We need an experience agent for a ten month project, expected to require 25 hours/week of services, from [start date] to [end date]. We’re launching a multimedia campaign that’s expected to dramatically spike call volume. You’ll work from your own location to handle product calls, take orders, and process payments.

Skill Requirements:

  • Knowledge of Zendesk and Salesforce software
  • Expertise in providing customer service via phone and live chat
  • Fluent in English and Spanish
  • Handle 10-15 calls per hour
  • Ability to upsell and cross-sell products on the phone
  • Basic knowledge of Microsoft Excel

APIs became so valuable it comprises an oversized part of several businesses’ revenue. Major companies like Google, eBay, Salesforce.com, Amazon, and Expedia are simply many of the businesses that build money from their APIs.

 

API stands for application program Interface. It refers to a group of tools, protocols or routines used for building applications. An API informs software how it should interact.

 

In other words, APIs are all about connection, and it’s a way to integrate data from one source into another source, such as a web service or mobile app.

An API defines functionalities that are independent of their various implementations, which allows those implementations and definitions to vary without compromising one another. Therefore, a decent API makes it easier to develop a program by providing the building blocks.

 

APIs allow developers to save lots of time by taking advantage of a platform’s implementation to try to work. This helps to reduce the number of code developers need to produce, and it helps produce a lot of consistency across apps for constant platform. APIs can control access to hardware and software resources.

 

Programmers tend to solve programming problems by more programming.

 

Why APIs are Important?

Now, you’re probably thinking there is no way major companies are handing out their valuable code and technology. But, you might be afraid that just about each major tech company think Facebook and Dropbox, simply to name a couple is giving away insights into their code and platforms, and this is what actually makes APIs so good.

 

Our Internet experience runs on APIs. Instead of accessing four different companies four separate times, we use one software to access all four at the same time.

 

  1. APIs is huge time saver: Have you ever logged into an application or a website using your Facebook account? It’s yet another example of how an API saves you the time of creating an account, and saves the company from creating a system from scratch.
  2. Businesses are creating apps that rely on APIs: One of the most famous company built on a foundation of APIs is the ride-sharing app Uber. Without its API connection to Twilio, the messaging platform, or Google Maps, the company would have never existed.
  3. APIs helps businesses: APIs can allow businesses, from startups to massive corporations, to concentrate on their core competencies without having to do the work that has already been done.

 

Types of APIs

There are various types of APIs, for example, you must have heard of Java APIs, or interfaces inside classes that allow objects talk over with one another within the Java programing language. Along with program-centric APIs, there are also internet APIs like the Simple Object Access Protocol (SOAP), Remote Procedure call (RPC), and maybe the most popular at least in name Representational State Transfer (REST). There are 15,000 publicly available APIs, according to Programmable web, and many thousands of more personal APIs that companies use to expand their internal and external capabilities.

 

Future of API experts

We already rely on APIs so much without us knowing. Whether we use an app to view current traffic or to check the weather, these apps frequently rely on APIs to pull apps data. With all co-dependence, it opens up realms of opportunities for applications to become integrated. It also allows developers and technology to advance much faster, because the internet and applications share information with each other.

There are currently over 15,000 public APIs available today and that number is expected to quadruple in the next four years, the opportunities for innovation are going to be endless.

We should not fear the future of APIs, but rather embrace the road, and let’s see where it takes us.

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