Technical Support Agent

Posted At: Apr 8, 2020, from Philippines

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  • Cost$589.64
  • Delivery Time30 days
  • Delivery DateMay 18, 2024
  • Feedbacks0
Customer Service / Technical Support Agent
FromPhilippinesMember SinceApr 8, 2020
Contact Seller

About This Service

These are the things that I do:

• Billing, product support and customer purchases.

• Promoting products and services.

• Assisting agents during difficult calls.

• Called customers to provide information concerning solution updates and support services.

• Collaborate with colleagues on tasks and communicate with supervisors

• Configuration and support of desktop, laptop and peripheral equipment including mobile devices as required.

• Connect new devices to the network.

• Handling and resolving complaints.

• Maintaining and updating customer data.

• Maintaining a positive relationship with clients to provide a high level of satisfaction.

• Provided technical support through assisting with both technical and account issues for customers.

• Resolving the issues over the telephone and by email.

• Responsible for quickly and effectively diagnosing and resolving incoming customer technical support issues.

• Set up and assisted with hardware support issues.

• Set up and troubleshoot network connections on devices.

• Troubleshoot to resolve network problems and technology issues through remote access support.

What seller need from the Buyer to get started?

I can work Full-time and I can guarantee you that I meet quotas and deadlines and I don't make promises that I don't keep. I am a team player, but I can steer the ship alone if need be. I look forward to working with you in providing excellent customer service and anything else you may need help with.

Freelance Service FAQs

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1) Inspect. Before you consider searching for the right freelancer, have a clear vision of what the project is about.
2) Shortlist. Once you've examined each freelancer that is bidding, you can now think about making a short list.
3) Interview.
4) Hire.
Within the service page, you will see a 'Contact Seller' button at right side. We recommend contacting your seller before placing your order, especially if you have specific requirements.
Freelance service is any fixed contract service. Designing, tax filing, software development with no full time commitment comes under freelance service.

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