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Browse Our Top Rated Customer Development Experts


I eat, sleep, and breathe technology, entrepreneurship, and building business models. With a foundation of sales and consulting, I've focused my...Read More
Sreerama Digital Marketing Manager, India
$7 /hr
5 Years Exp.
1 Followers
Adwords and Analytics Certified. Every brand has stories to tell—stories that will not only engage, inform, surprise, delight, and impact their audien...Read More
Asrar A.Customer support executive, India
$10 /hr
7 Years Exp.
0 Followers
I have huge experience in this field in MNCs like Cognizant and Computer Sciences Corporation. Got best customer satisfaction award in the project....Read More
Padma Consultant, India
$9 /hr
1 Years Exp.
0 Followers
*4 years of Programmer Analyst and IT Consultant . *Expertise in gathering, analyzing and documenting user stories, functional requirements and proc...Read More
Business Analyst/Data Analytics professional with 10+ years of relevant work experience in the arena of Business Analysis, Data Visualization, Data An...Read More
Customer Development Business Development Product Development Customer Service Agents Customer Retention Customer Experience Customer Discovery Business Development Analysts Customer Support Customer Acqusition Social Customer Service Customer Experience Research Custom CMS Stakeholder Management Customer-focused Call Center Management Process Improvement Procurement Microsoft Powerpoint Budget Management Custom Insight Employee Engagement Survey Product Management Business Management Business Card Design Microsoft Excel PowerPivot Sales Management CRM Entries BPO Call Center Agents Business Modeling Scrum Master Microsoft Power BI Evolus Pencil Chat Support Agents Business Process Modeling Product Design Product Descriptions Master Production Schedule Document Review Business Intelligence Business Process Management (BPM) Document Control Retail Sales Management Business Planning HR Benefits Personal Budgeting Cold Calling Business Proposal Writing Document Conversion ActiveX Data Objects (ADO) Call Handling Microsoft Office 365 Microsoft Office SharePoint Server Business Cards Sales Promotion CallTools Call Center Software Investigative Reporting Microsoft Office Document version control Expense Reporting Access VBA Business Valuation Insurance Agency Operations Web Scraping Social Media Training HR Consulting Business Process Reengineering Manual Testing Pharmaceutical Industry BPO IT Services Healthcare Information Technology Product Sourcing Sales Copywriting SendGrid Email Marketing Consultants Live Chat Operator Business Continuity Planning QlikSense Website Wireframing Insurance Consulting HR Policies Transact-SQL Budgeting & Forecasting Sales Writing Report Writing CRM Project Finance Data Warehousing Business Analysts Sales Payroll Processing Financial Reporting Email Campaign Setup Human Resource Information Systems Online Transaction Processing (OLTP) Email Technical Support Six Sigma Lucid Software Lucidchart Business Planning Analysts Word-of-Mouth Data Logistics email marketing Google Analytics QlikTech QlikView Financial Analysis Google Spreadsheets Insurance Policy Analysis VBA Report iReport Qlikview Web Search Visual Basic Google Search Training Online LMS 
Nivedita S.Business Development Executive, India
$3 /hr
5 Years Exp.
0 Followers
I'm certified in PPC and I have 5 years of experience in busines development specialist.
David Rocha Customer Development & Content Marketing Specialist , New Zealand
$59 /hr
5 Years Exp.
0 Followers
Hi :) I'm Dave. I'm the Founder at Techler and I focus on Content Marketing & Customer Development for startups. I've been working...Read More
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Articles Related To Customer Development


Kind words are worth much and cost little. This creates opportunity: when you can’t out-spend the competition, the solution is to out-support them.

 

Here are 14 tips from the support documentation of world leaders in providing best customer service. I hope these will help you in improving your customer service.

 

  1. Practice sympathy, Patience, and Consistency: Some of your customers will be full of queries, some just chatty, and others plain mad. You must be ready to handle all of them and provide the same level of service every time.
  2. Good customer Service may be a Continuous Learning process: Every customer is unique and each support situation is totally different. In order to handle surprises, sense a customer’s mood, address new challenges consequently, you've got to be willing to stay learning. Strive to have a deep understanding of your customer’s challenges and still search for better ways to deal with them.
  3. Train customer service agent for understanding product detail: The training and development program must cover all aspects of how to deal with issues, talk to customers, and resolve problems.  Apart from that, your team should believe in and understand your product before they are sent out with the task of pacifying a customer. If your team does not know the product or the service well enough, then they will not have enough knowledge to tackle an issue.
  4. Solving a problem as soon as possible: When customers complain, your team must acknowledge the issue quickly and try to resolve it timely.
  5. Use technology to assist them: Customer support can only be performed accurately if we mix the technology with the humanistic approach.
  6. Add live chat to your website: Live chat can help your customer support team to interact with the customer in depth so that the customer can get resolved his queries easily.
  7. Use customer service templates: It’s important to keep your standards high and your response times low. Don’t waste keyboard strokes for every basic and common question. Build professional templates so you can respond to customer with ease and professionalism.
  8. Maintain a positive attitude: It is very important that your team keep a positive and bright attitude when managing your customers. If you maintain an accommodating and inviting attitude, then you will easily avoid conflicts.
  9. Apologize for any inconvenience: Whatever the issue, and whatever role your company played in the issue, you need to apologize to the customer. If the consumer’s credit card did not work, tell them you’re sorry for their inconvenience or that it happened.
  10. Listen to your customer: One of the simplest ways in which to serve your customer is by listening to them from the beginning. Most customers contact or reach bent on your support team to when they want to convey a message or a problem. Therefore, the first and most important thing you can do is to hear them out completely.
  11. Never say “I don’t know”: When your team represents your business, they need to speak as if the business itself is speaking. So, once an executive says “no”, Customer instantly diminishes the value of your business. “No” isn't an answer. If a customer is facing a difficulty, then your team should try and resolve it, one way or another.
  12. Admit your mistakes: If you mess up, admit it, even if you discover your mistakes before your customers do. Admitting you messed up builds trust and restores your customer’s confidence in your service. It also allows you to control the situation, re-focus the customer’s attention, and fix the problem.
  13. Follow up after a problem is solved: Follow up with your customers to ensure their issues were resolved properly and that they were satisfied with the service. Give them a call, send them an email etc.
  14. Always close conversations correctly: Every conversation you close with a customer should end with you saying “Is there anything else I can do for you today? I’m happy to help!”

 

Everyone should be feeling the customer’s pain points. When your whole company is encouraged to be involved in customer service, knowledge of problems, bugs, and features becomes illuminated for the entire team. There’s no faster way to make improvements that drive your business forward.

In recent years, there has been a big surge in Cloud Computing Technologies. One such technology which has an immense impact on the world of computing is Salesforce.

 

Salesforce is customer relationship management (CRM) product, Salesforce also sells a complementary suite of enterprise applications focused on customer service, marketing automation, analytics and application development.”

 

Before Salesforce, Customer Relationship Management (CRM) solutions were hosted on a company’s own server. Can imagine the cost and time it took for companies to have their own CRM solutions? Well, it used to take months or even years to set it up and the cost went up to millions of dollars. Even after setting up, they were extremely hard to use. The feasible solution is to building an affordable CRM software and delivering it entirely online as a service. This was the main idea behind Salesforce. Started as a Software as a Service (SaaS) company, Salesforce has grown into the fifth-largest software company in the world.

 

Salesforce will maintain to be a powerful area for the career opportunity. If the economy remains to grow, demand will maintain to exceeds, as a result, it provides better opportunities and higher salaries. If the economy declines, space will be more resistant to downturns than most, resulting in better job security.

 

Future of the CRM Market

Software as a service (SaaS) products have become increasingly popular and have driven the growth of the CRM market. It's predicted that SaaS CRM solutions will reach a deployment rate of 80 to 85% by 2025. Are you looking for CRM Marketer? Follow to reach your goal.

 

In the near term, the CRM software market is growing at a compound annual growth rate (CAGR) of 14%. The cloud-based CRM subsection of that market is growing at a compound annual rate of 22%.

 

Ninety-one percent of companies already using Salesforce admit that it helps their marketing teams maintain a strong voice with clients and consumers. What's more, 64% of marketers report that they place a higher value on maintaining existing clients than trying to acquire new ones, adding to the need for Salesforce. These numbers show that cloud-based CRM software will become a ubiquitous tool for client-driven companies around the world.

 

Salesforce is the top cloud-based CRM on the market. It has a market share of more than 15% and consistently generates upward of $1 billion more in revenue than its closest competitor. Salesforce has positioned itself well to take advantage of the future growth of the industry.

 

FROM NOTHING TO SALESFORCE ADMIN/DEVELOPER?

The great thing about Salesforce is when we start out we don’t need to know any programming languages. When we create business applications in Salesforce, a lot of it is “click development” or “click configuration” to create applications. Not to say this is “easy”, but it’s all learnable! I have a great belief that if we put our mind to it, we can achieve anything even if we and others think we can’t.

 

It’s odd that people from different industries don’t think they have transferable skills. I think this comes from the perception that Salesforce is a “technical system”. Salesforce is a system that enables companies to manage their day to day operations. That could be Sales, Service, Finance, Operations, Marketing, and Manufacturing! It can touch every part of a business. The businesses that implement it well, are those that consider it a business system that is enable and support their workforce. Those companies that think of Salesforce is an “IT system” and should be implemented by IT, but actually it’s a business system and should be run by the business. Because of this we still have invaluable experience that can complement a career in Salesforce.

  • Job roles available for Salesforce professional:
  • Project Manager
  • Salesforce Architect
  • Salesforce analyst
  • Salesforce consultant
  • Salesforce developer
  • Salesforce admin

 

HOW TO GET STARTED IN SALESFORCE?

First goal is getting a paid job working with Salesforce. To achieve this goal everything comes down to making your resume as attractive as possible to a new employer. I think this comes down to following areas:

 

CERTIFICATIONS

There are a lot of Salesforce Certifications. But I recommend the one to get first ‘Salesforce Certified Administrator’. The reason for this is it gives a good overview of the whole of the core Salesforce platform

 

EXPERIENCE

Create some app in Salesforce: Prove knowledge of Salesforce by creating some business apps in Salesforce. Salesforce provides free “Salesforce Developer Orgs” which is a fully functioning Salesforce tool but limited to a couple of user licenses and limited space. But we can create business apps within it. Then we can add this on CV that we have created, for example an invoice management application with approval processes and automation then this could go a good way in proving your ability with Salesforce.

 

Something about Website Design

Every satisfied customer on every website starts in the hands of a experienced web designer. This professional has the ability to capture the client’s vision, bring the design elements to life, and ultimately create a website that appeals to consumers. This is not easy task since it involves both creative and technical abilities, so a top web designer is experienced in many different disciplines. 

Likewise, an in-demand website designer will also have insights into the business and marketing worlds to understand how a website can meet a client’s needs, convey their brand, and help embrace new customers online. This knowledge is used to maximize things like lead generation and overall engagement levels.

 

Web Design vs. Web Development In A Nutshell

In essence, web design refers to both the aesthetic portion of the website and it’s usability. Web designers use various design programs such as Adobe Photoshop to create the layout and other visual elements of the website. Web Developers on the other hand, take a website design and actually make a functioning website from it. Web developers use HTML, CSS, Javascript, PHP and other programming languages to bring to life the design files. 

 

Web Design – A Closer Look

Web designers must always begin by considering a client’s website objectives and then move on to an Information Architecture (IA) to set a website’s information hierarchy and help guide the design process. Next, web designers can start creating wireframes and finally move to the design stage. Web designers may use several basic design principles to achieve an aesthetically pleasing layout which also offers excellent user experience.

 

 

Design Principles

Balance – It’s important for web designers to create a balanced layout. In web design we refer to heavy (large and dark colors) and light (small and lighter colors) elements. Using the correct proportion of each is critical to achieving a balanced website design.

 

Contrast– In color theory, contrasting colors are ones placed opposite one another on the color wheel (see also complementary colors). Web design offers a few other areas where contrast is applicable. Designers look at contrasting sizes, textures and shapes to define and draw attention to certain sections of the website.

 

Emphasis– We touched on this a bit when discussing contrast. Emphasis is a design principles founded in the intentional “highlighting” of certain important elements of the website layout. It’s important to note that if you emphasize everything on the page you end up emphasizing nothing. Imagine a page in a book where 80% of the content is highlighted in yellow…does anything really stand out? This is the time to take a look at that Information Architecture for direction.

 

Consistency – Also called repetition or rhythm, consistency is a critical web design principle. For example, clean and consistent navigation provides the best user experience for your website visitors.

 

Unity – Unity is the relationship between the various parts of the website layout and the composition as a whole. Based in the Gestalt theory, unity deals with how the human brain visually organizes information by grouping elements into categories.

 

 

Web Development – A Closer Look

Web developers, sometimes called programmers, take the design created and build a fully functioning website. To put it (very) simply, think of the design as a non-interactive “picture” of a website. Developers take that design and break it up into it’s components. They then either use just HTML or a more dynamic approach incorporating programming languages such as PHP to develop the various website pages. More advanced web developers may choose to utilize a Content Management System (CMS) like WordPress or Joomla in order to streamline development and allow clients an easy way to maintain and update their website.

Web developers may convert a static layout into a dynamic website by using image and content sliders, active states for links and buttons, and other interactive elements.

 

Defining your project and writing a perfect job description

It pays to do a little bit of homework before hiring a web designer since it can have a drastic effect on the overall price and the quality received. For example, a simple website without any large customizations can be launched with a pre-made theme at a minimal cost. This may not be suitable for websites anticipating lots of custom layouts and/or extensive traffic, so it’s good to know up front what type of designer will be required or if you’ll also need a developer.

 

Web Design Job Post Template

Take a look at an example web design project description. Keep in mind that many people use the term “job description,” but a full job description is only needed for employees. When attracting a freelancer as an independent contractor, you typically just need a requirement of work, job post, or any other document that describes the work to be done.

<Project Title>

Project Overview

ABC Company is looking for a web designer to create a custom theme for our e-commerce store. This project will be to create a responsive, mobile-friendly design.

Deliverables include:

Mock-ups for each page of e-commerce site (approximately 20 pages)

Custom navigation and HTML elements

Graphics integrated into two homepage carousels (12 images total)

Setup of online shopping basket

 

Deadline for deliverables:

All tasks must be completed by <date>.

 

This project requires the following skills:

Expertise working with <design software>, <mobile/responsive framework>, <Adobe Photoshop>, or <CMS template builder>

E-commerce experience is a plus

Understands responsive design

 

The work will also require a great view for detail and preliminary retail experience, preferably in the electronics/automation industry. We would like to begin this project no later than <date>, so we plan on hiring a candidate by the end of the week.

 

Analyzing Web Designer Profiles & Portfolios and Hiring Freelancer

After posting a detailed, well-thought-out project description that defines what you’ll need from your web designer, it’s time to start analyzing proposals. How do you select the top talented designer for your project?

 

Experience, Smartness & Work

When it comes to finding the top talented web designer, start by reviewing for portfolio samples that match your requirement. Be sure to ask freelancers about their experience with other facets of design as well, and consider the overall goal for the website being built. 

Finally, it’s important to verify that a web designer understands the brand in question and its overall goals online. A qualified professional will be able to give a list of any expected obstacles, plus estimate the amount of time the project will take and the total cost. Since complex website projects could require months to complete, a good working relationship is essential.

With the right freelance web designer, you can end up with a finished product that brings your vision to life. Just take the time to create a detailed project description, review each freelancer’s proposal and portfolio, and ask them a few web design interview questions to determine if they’re the right fit for the project.

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Kind words are worth much and cost little. This creates opportunity: when you can’t out-spend the competition, the solution is to out-support them. Here are 14 tips from the s...

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Start a career in Salesforce
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In recent years, there has been a big surge in Cloud Computing Technologies. One such technology which has an immense impact on the world of computing is Salesforce. ...

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