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Browse Our Top Rated Customer Development Experts


Remidious E.Data entry guru and typing expert, Nigeria
$3 /hr
3 Years Exp.
0 Followers
I am and expert in Data entry and typing with advance knowledge in Excel and Ms word. Data entry and typing gives me joy as it's in my blood. I h...Read More
Robin Auto parts specialist, Canada
$5 /hr
4 Years Exp.
0 Followers
I have a degree in operations management. I am very experience im the automotive field where i am a auto parts specialist. I a entrepreneur in the sam...Read More
Sandhya Do Or die, India
$7 /hr
0 Years Exp.
0 Followers
Sir i just want to work.. I dont have experience I am +18 years old and i have to work because I have proof many people that i can also work... I am...Read More
Punitha M.Customer care, Malaysia
$20 /hr
3 Years Exp.
0 Followers
I can type fast and I can persuade people and talk to customer calmly.
Wahaj S.Business Analyst, Supply chain, Pakistan
$12 /hr
0 Years Exp.
0 Followers
Experienced with a demonstrated history of working in the information technology and services industry. Skilled in Negotiation, Operations Management,...Read More
Sowmya P.Data analyst for growth, India
$2 /hr
6 Years Exp.
0 Followers
I am an experienced professional in an eCommerce industry. I Analyse various metrics of the growth performance in improve the selling of product/ser...Read More
Tanvir A.Sales, India
$5 /hr
1 Years Exp.
0 Followers
I am an engineering student, who works as a sales manager online in part times, i don't have any experience online but i used to work for an inve...Read More
I eat, sleep, and breathe technology, entrepreneurship, and building business models. With a foundation of sales and consulting, I've focused my...Read More
Sreerama Digital Marketing Manager, India
$7 /hr
5 Years Exp.
1 Followers
Adwords and Analytics Certified. Every brand has stories to tell—stories that will not only engage, inform, surprise, delight, and impact their audien...Read More
 



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Articles Related To Customer Development


Kind words are worth much and cost little. This creates opportunity: when you can’t out-spend the competition, the solution is to out-support them.

 

Here are 14 tips from the support documentation of world leaders in providing best customer service. I hope these will help you in improving your customer service.

 

  1. Practice sympathy, Patience, and Consistency: Some of your customers will be full of queries, some just chatty, and others plain mad. You must be ready to handle all of them and provide the same level of service every time.
  2. Good customer Service may be a Continuous Learning process: Every customer is unique and each support situation is totally different. In order to handle surprises, sense a customer’s mood, address new challenges consequently, you've got to be willing to stay learning. Strive to have a deep understanding of your customer’s challenges and still search for better ways to deal with them.
  3. Train customer service agent for understanding product detail: The training and development program must cover all aspects of how to deal with issues, talk to customers, and resolve problems.  Apart from that, your team should believe in and understand your product before they are sent out with the task of pacifying a customer. If your team does not know the product or the service well enough, then they will not have enough knowledge to tackle an issue.
  4. Solving a problem as soon as possible: When customers complain, your team must acknowledge the issue quickly and try to resolve it timely.
  5. Use technology to assist them: Customer support can only be performed accurately if we mix the technology with the humanistic approach.
  6. Add live chat to your website: Live chat can help your customer support team to interact with the customer in depth so that the customer can get resolved his queries easily.
  7. Use customer service templates: It’s important to keep your standards high and your response times low. Don’t waste keyboard strokes for every basic and common question. Build professional templates so you can respond to customer with ease and professionalism.
  8. Maintain a positive attitude: It is very important that your team keep a positive and bright attitude when managing your customers. If you maintain an accommodating and inviting attitude, then you will easily avoid conflicts.
  9. Apologize for any inconvenience: Whatever the issue, and whatever role your company played in the issue, you need to apologize to the customer. If the consumer’s credit card did not work, tell them you’re sorry for their inconvenience or that it happened.
  10. Listen to your customer: One of the simplest ways in which to serve your customer is by listening to them from the beginning. Most customers contact or reach bent on your support team to when they want to convey a message or a problem. Therefore, the first and most important thing you can do is to hear them out completely.
  11. Never say “I don’t know”: When your team represents your business, they need to speak as if the business itself is speaking. So, once an executive says “no”, Customer instantly diminishes the value of your business. “No” isn't an answer. If a customer is facing a difficulty, then your team should try and resolve it, one way or another.
  12. Admit your mistakes: If you mess up, admit it, even if you discover your mistakes before your customers do. Admitting you messed up builds trust and restores your customer’s confidence in your service. It also allows you to control the situation, re-focus the customer’s attention, and fix the problem.
  13. Follow up after a problem is solved: Follow up with your customers to ensure their issues were resolved properly and that they were satisfied with the service. Give them a call, send them an email etc.
  14. Always close conversations correctly: Every conversation you close with a customer should end with you saying “Is there anything else I can do for you today? I’m happy to help!”

 

Everyone should be feeling the customer’s pain points. When your whole company is encouraged to be involved in customer service, knowledge of problems, bugs, and features becomes illuminated for the entire team. There’s no faster way to make improvements that drive your business forward.

In modern online digital world, there are thousands of competitors and everyone has to compete for user attention. How can you differentiate your product from your competitor product? The solution is UX design.

Now a days, the role of UX designer has an interesting and valuable place in business development because user experience designer have a different ideas to create a product and continually look for ways to improving the general experience of the users when they interact with the application or website in order to achieve its objective to provide the maximum customer satisfaction. It keeps customers in mind and creates the basic skeleton of any application. It focuses on the ease of use or wireframing an application and structuring all its elements and components appropriately to create the user flow.

If you have a product or website, no matter how functional, should be understood by a user. The most important step in creating digital product is not only attract visitor but also provide real value to them. If you would like to create a digital product with great user interface and user experience, you need to do a complete researched, and detailed learning to understand your user, and the process of graphic interface design. And you actually need designers to manipulate all these processes. UX design expert have an experience about what your users wants, does, thinks, sees, feels and likes in digital world.

If an app is getting low ratings, bad reviews, and complaints about its usability, or a web site is not generating the expected conversions, it may be time to bring in an UX expert.

Why UX Designer Role is Important

UX is about creating things usable and sensible. UX designers usually spend a lot of time on research and deep data analysis. Depending on the stage of the product and also the quality of the available analytics resources, UX designers draw the proper conclusions as well as make some predictions relating to the product's strengths and weaknesses. UX has involved in element of research, testing, business analysis, project management and wireframing. In the research phase UX designer focus on the end user of the product and the goals of your business and provide a data about what potential customer needed and how to provide the maximum satisfaction to potential customers.

How to hire UX designer?

I am sharing some tips regarding how your business can find and hire the perfect UX Designer to finally improve your usability and conversion rate.

  1. Before going one step towards hiring a UX designer keep in mind that you almost certainly need to hire a UX Designer for increasing the conversion rate of a landing page, to increase sales on the checkout or to boost the onboarding expertise to convert additional trials to paying customers. Write down your main reason and find a right candidate on Toogit.
  2. If you want to find out, Can this UX designer do the job efficiently? Review portfolio, ask questions, and give design exercises. Define your small business task and designer need to do those task before selection, because you need to know, He has to be good at explaining what he does and how something works. Of course you don’t need to understand all the tasks that your designer must do. But you should be ready to tell them your main requirements and expectations.
  3. A good UX designer will always ask a lot of questions about users and how every detail in the product’s functionality is supposed to help add value. If the designer isn’t doing this, you’ve gotten the wrong one.
  4. Post your UX design job post with complete requirement on Toogit. UX Designers on Toogit are highly skilled and talented, hiring UX Designers on Toogit is safe and the money is released to the Freelancer only after you fully satisfied with freelancer's work.

Tips for writing a successful job post

  1. Try to keep the length of the job posting to a single page.
  2. State your expectations and requirements clearly.
  3. What skills do you expect? What tasks and deliverables need to be created?
  4. What is your budget and do you pay by hourly rate or by project completion.
  5. Write a bit regarding your target market and users, why are they interesting to work with.
  6. What challenges would the required Designer need to complete? Why will it be an interesting project to work on?

 

Sample job description

Job title: Need UX Designer to design software and platforms

Job description: 

[Your company short description]

We are searching for an UX Designer to design software system and platforms that meet people’s needs. You’ll combine interfaces and workflows to boost user experience. In this role, you must be an analytical and creative designer who is ready to understand user needs and solve issues. A strong portfolio of successful UX and other technical projects is important. We will pay $25/Hour.

Ultimately, you'll build our product more easy and intuitive to attract and retain customer.

Responsibility:

  1. Create UX deliverables appropriate to the project, including high & low fidelity prototypes, problem analysis, content strategies, user flows, and wireframes.
  2. Understand product specifications and user psychology.
  3. Conduct concept and usability testing and gather feedback.
  4. Define the right interaction model and evaluate its success.
  5. Develop wireframes and prototypes around customer needs.
  6. Work with UI designers to implement attractive designs.
  7. Communicate design ideas and prototypes to developers.

This is a 2 year contract with the possibility for freelancer based on performance.

Project payment will be based on hourly rate.

In recent years, there has been a big surge in Cloud Computing Technologies. One such technology which has an immense impact on the world of computing is Salesforce.

 

Salesforce is customer relationship management (CRM) product, Salesforce also sells a complementary suite of enterprise applications focused on customer service, marketing automation, analytics and application development.”

 

Before Salesforce, Customer Relationship Management (CRM) solutions were hosted on a company’s own server. Can imagine the cost and time it took for companies to have their own CRM solutions? Well, it used to take months or even years to set it up and the cost went up to millions of dollars. Even after setting up, they were extremely hard to use. The feasible solution is to building an affordable CRM software and delivering it entirely online as a service. This was the main idea behind Salesforce. Started as a Software as a Service (SaaS) company, Salesforce has grown into the fifth-largest software company in the world.

 

Salesforce will maintain to be a powerful area for the career opportunity. If the economy remains to grow, demand will maintain to exceeds, as a result, it provides better opportunities and higher salaries. If the economy declines, space will be more resistant to downturns than most, resulting in better job security.

 

Future of the CRM Market

Software as a service (SaaS) products have become increasingly popular and have driven the growth of the CRM market. It's predicted that SaaS CRM solutions will reach a deployment rate of 80 to 85% by 2025. Are you looking for CRM Marketer? Follow to reach your goal.

 

In the near term, the CRM software market is growing at a compound annual growth rate (CAGR) of 14%. The cloud-based CRM subsection of that market is growing at a compound annual rate of 22%.

 

Ninety-one percent of companies already using Salesforce admit that it helps their marketing teams maintain a strong voice with clients and consumers. What's more, 64% of marketers report that they place a higher value on maintaining existing clients than trying to acquire new ones, adding to the need for Salesforce. These numbers show that cloud-based CRM software will become a ubiquitous tool for client-driven companies around the world.

 

Salesforce is the top cloud-based CRM on the market. It has a market share of more than 15% and consistently generates upward of $1 billion more in revenue than its closest competitor. Salesforce has positioned itself well to take advantage of the future growth of the industry.

 

FROM NOTHING TO SALESFORCE ADMIN/DEVELOPER?

The great thing about Salesforce is when we start out we don’t need to know any programming languages. When we create business applications in Salesforce, a lot of it is “click development” or “click configuration” to create applications. Not to say this is “easy”, but it’s all learnable! I have a great belief that if we put our mind to it, we can achieve anything even if we and others think we can’t.

 

It’s odd that people from different industries don’t think they have transferable skills. I think this comes from the perception that Salesforce is a “technical system”. Salesforce is a system that enables companies to manage their day to day operations. That could be Sales, Service, Finance, Operations, Marketing, and Manufacturing! It can touch every part of a business. The businesses that implement it well, are those that consider it a business system that is enable and support their workforce. Those companies that think of Salesforce is an “IT system” and should be implemented by IT, but actually it’s a business system and should be run by the business. Because of this we still have invaluable experience that can complement a career in Salesforce.

  • Job roles available for Salesforce professional:
  • Project Manager
  • Salesforce Architect
  • Salesforce analyst
  • Salesforce consultant
  • Salesforce developer
  • Salesforce admin

 

HOW TO GET STARTED IN SALESFORCE?

First goal is getting a paid job working with Salesforce. To achieve this goal everything comes down to making your resume as attractive as possible to a new employer. I think this comes down to following areas:

 

CERTIFICATIONS

There are a lot of Salesforce Certifications. But I recommend the one to get first ‘Salesforce Certified Administrator’. The reason for this is it gives a good overview of the whole of the core Salesforce platform

 

EXPERIENCE

Create some app in Salesforce: Prove knowledge of Salesforce by creating some business apps in Salesforce. Salesforce provides free “Salesforce Developer Orgs” which is a fully functioning Salesforce tool but limited to a couple of user licenses and limited space. But we can create business apps within it. Then we can add this on CV that we have created, for example an invoice management application with approval processes and automation then this could go a good way in proving your ability with Salesforce.

 

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